Handling product returns can often lead to lost revenue and diminished customer loyalty. To help merchants transform this challenge into an opportunity, we introduced the Store Credit feature.
This feature addresses the need for a seamless, mutually beneficial return process by empowering merchants to offer customers store credit as an alternative to refunds.
This update will enable you to:
- Retain revenue by offering store credit, keeping money within your business.
- Boost customer loyalty by simplifying the return process and providing an incentive to shop again.
- Increase sales through repeat purchases driven by store credit.
- Streamline operations with an easy-to-manage credit system, reducing the administrative burden of refunds.
Use Cases/Best Practices:
- Offer a higher store credit value (e.g., 110% of the purchase price) to encourage customers to choose store credit over a refund.
- Promote store credit during peak sales periods like Black Friday and Cyber Monday to boost repeat purchases.
- Use store credit as a way to introduce customers to new product lines or seasonal collections.
See how to get started with Store Credit here!
Handling product returns can often lead to lost revenue and diminished customer loyalty. To help merchants transform this challenge into an opportunity, we introduced the Store Credit feature.
