We’re excited to announce the integration of Customer Notes within Advanced Rules on the Rich Returns platform.
This enhancement was implemented based on merchant feedback to help tailor the customer return journey and improve data collection. With this update, you can now gather relevant information more efficiently, leading to a smoother returns process.
Key Features:
- Targeted Customer Notes: Notes can be set up for specific scenarios, such as items that didn’t fit or during refund processing.
- Flexible Input Options: Choose between checkboxes, radio buttons, or open notes, with options to mark each as required or optional.
- Automated Data Collection: Customized queries can be automatically applied based on the return conditions met.
This integration is designed to streamline your operations and enhance customer satisfaction by making the return process more straightforward.
Dive deeper into your returns process with our latest enhancement to the Rich Returns platform—Customer Notes integrated within Advanced Rules! This allows you to tailor the customer return journey more precisely than ever before.
