Meet Customer Incentives - your weapon to minimize losses and cultivate customer loyalty.
With Customer Incentives, Rich Returns is revolutionizing your return policies by incentivizing exchanges and store credits over simple refunds. By doing so, you can reduce revenue loss while keeping customers engaged and satisfied.
Key Features of Customer Incentives:
Flexible Discount Codes: Choose between fixed amount or percentage-based discounts to suit your business needs.
Various Resolution Types: Select from four resolution types, including Exchanges, Store credits, Store-wide Exchanges, and Advanced Exchanges.
Easy Creation and Display: Manage incentives effortlessly within the Rich Returns dashboard, with the ability to review and adjust strategies as needed.
Resolution Dictating: Display the incentive only when your customers select a particular resolution
Countdown Timers: Create a sense of urgency, prompting customers to take immediate action.
By offering incentives for exchanges and store credits, you’ll not only retain revenue but also demonstrate your commitment to customer satisfaction and value.
Want to know more? Read our blog post or try Customer Incentives by following this step-by-step guide in the Help doc below.
Rich Return’s new Customer Incentive feature enables merchants to incentivize customers to select store credits and exchanges over refunds, boosting revenue, increasing profits, as well as helping to build up a loyal customer base.
