Introducing the New "In Transit" Status for Enhanced Return Tracking!

We are excited to announce the addition of a new return status—In Transit—to improve transparency and customer satisfaction by providing real-time updates on the return journey.

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This status indicates that products are currently being shipped back, bridging the gap between “Shipped” and “Received,” and offering clarity on the return process.

Key Features and Benefits:

• Enhanced Customer Experience: Customers gain visibility into the status of their returns, providing peace of mind.
• Email Notifications: Automatic email updates keep customers informed throughout the return process.
• Standardization Across Carriers: This status ensures consistent updates regardless of the carrier used.

Implementation:

The “In Transit” status is automatically integrated into your Rich Returns dashboard for eligible returns.

We believe this enhancement will significantly improve return tracking and boost customer confidence. We look forward to your feedback!