Enhanced customizability in our Customer Notes feature ensures that instructions or questions are clearly conveyed, enhancing customer understanding and interaction.
What you can do now with Customer Notes:
Make the Customer Notes field mandatory or optional with a tickbox
Change the field title to create more tailored questions
Gain deeper customer insights with Additional Questions
Additional Questions
To gather more insightful customer feedback, we have also introduced Additional Questions following the Customer Notes section.
With this update, you can:
Create up to 5 extra questions to survey your customers
Choose from 3 answer formats to match your survey intention:
Checkboxes let customers select multiple options
Radio buttons require choosing exactly one item from a list
Notes offer space for detailed feedback, reviews, or preferences.
To view customers' answers, visit Returns and click Manage in a specific return request, next scroll down to Additional questions.
The latest enhancement to Customer Notes offers merchants flexible settings to customize optionality and titles. Plus, the new Additional Questions section under Customer Notes allows you to gain deeper insights through various answer formats, accommodating a wide range of feedback, reviews, or preferences.
