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Feature Releases

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Features & Enhancements
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We're an app powered by passionate individuals working as one.  Our updates are designed to keep customers informed and engaged, ensuring everyone stays on the same page.
Return Reasons Now Map to Shopify 🔄
Improvement
We’ve made tracking return reasons across platforms much easier. ‍Now, the default return reasons in Rich Returns are automatically synced with Shopify!
Rich Returns
November 20, 2024
Auto-Tracking Now Lightning-Fast
Bug Fix
We’ve resolved an issue where auto-tracking wasn’t updating the return status based on carrier updates. 
Rich Returns
November 20, 2024
Report Emails Now Arriving Smoothly
Bug Fix
We’ve resolved an issue that was preventing some designated email addresses from receiving reports. 
Rich Returns
November 20, 2024
Full-Name Search Functionality Update
Bug Fix
We've addressed a bug that was preventing merchants from searching customer records using full names.
Rich Returns
November 20, 2024
Experience a Smoother Workflow with Our Redesigned Dashboard
Improvement
We’ve updated the Rich Returns dashboard to improve your experience!
Rich Returns
November 7, 2024
Auto-Tracking Now Available for ShipStation
Improvement
Auto-tracking is now supported for ShipStation alongside EasyPost and Shippo.
Rich Returns
November 7, 2024
Features

Explore Key Feature Releases

Powerful, self-serve product and growth analytics to help you convert, engage, and retain more users. Trusted by over 4,000 startups.
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Reserve Inventory to Avoid Out-of-Stock Surprises!

You can now reserve inventory based on specific conditions, keeping your most popular items in stock when it counts!
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Introducing Convenience vs. Regular Returns Options

Rich Returns now gives you the flexibility to offer your customers a choice between Convenience and Regular return options!
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Customer Incentives

Rich Return’s new Customer Incentive feature enables merchants to incentivize customers to select store credits and exchanges over refunds, boosting revenue, increasing profits, as well as helping to build up a loyal customer base.

Streamline Your Returns with Our New AusPost Integration 🇦🇺

Integration
We’re excited to introduce a direct integration with AusPost!
Rich Returns
November 8, 2024

Canada Post Integration: Simplify Your Returns Today! 🇨🇦

Integration
We’ve added a direct integration with Canada Post!
Rich Returns
November 8, 2024

Pause & Resume Your Subscription Anytime

Improvement
Merchants can now pause and resume their subscription with Rich Returns anytime, allowing adjustments that align with business needs.
Rich Returns
November 8, 2024

Track Returns in Real Time with Our New Journey Column!

Improvement
We’ve added a new Journey column to the Returns Dashboard, making it easier to track your return shipments in real time.
Rich Returns
November 8, 2024

Reserve Inventory to Avoid Out-of-Stock Surprises!

New Feature
You can now reserve inventory based on specific conditions, keeping your most popular items in stock when it counts!
Rich Returns
November 8, 2024

Introducing Convenience vs. Regular Returns Options

New Feature
Rich Returns now gives you the flexibility to offer your customers a choice between Convenience and Regular return options!
Rich Returns
November 8, 2024

Introducing the New "In Transit" Status for Enhanced Return Tracking!

Improvement
We are excited to announce the addition of a new status—In Transit—to the range of return statuses available in Rich Returns.
Rich Returns
November 5, 2024

Advanced Rules Powered by Customer Notes!

Improvement
Dive deeper into your returns process with our latest enhancement to the Rich Returns platform—Customer Notes integrated within Advanced Rules! This allows you to tailor the customer return journey more precisely than ever before.
Rich Returns
November 5, 2024

Included Order Filters for all Dashboard columns

Feature Enhancement
We’re excited to announce a significant enhancement to the Rich Returns dashboard—comprehensive sorting options for all columns!
Rich Returns
November 5, 2024

New! UPS Integration for Rich Returns

Integration
Rich Returns now offers a direct integration with UPS, allowing merchants to generate return labels within the platform. This new feature streamlines the returns process, reduces costs, and enhances control, eliminating the need for third-party services
Rich Returns
November 5, 2024

Enhanced Customer Notes with Additional Questions

Feature Enhancement
The latest enhancement to Customer Notes offers merchants flexible settings to customize optionality and titles. Plus, the new Additional Questions section under Customer Notes allows you to gain deeper insights through various answer formats, accommodating a wide range of feedback, reviews, or preferences.
Rich Returns
October 1, 2024

Customer Incentives

New Feature
Rich Return’s new Customer Incentive feature enables merchants to incentivize customers to select store credits and exchanges over refunds, boosting revenue, increasing profits, as well as helping to build up a loyal customer base.
Rich Returns
October 1, 2024

It's here! Gorgias is finally here!

Integration
We are happy to announce to you our brand new Gorgias Integration. Now it is easier to reach your customers with our fresh new feature, straight out of the oven here at the Clearer.io HQ. You can find available integrations in Account -> Integrations. To activate your integration now, click the button and learn more!
Rich Returns
November 19, 2024

Analytics: stats, stats and more stats!

New Feature
We all love to see it - analytics are a crucial part of every business. We've included more information to provide deeper insights into your returns.
Rich Returns
October 1, 2024

Klaviyo is here, and we're excited!

Integration
A highly-requested feature is now available for you, and we're happy to be sharing it. Bring your customers closer with your custom email and SMS notifications. We're informing Klaviyo every time your customers create a return - or every time you update that specific return. This opens up a world of possibilities - and a world in which you and your customers are closer than ever. Use metrics an inform your customers of every step of their return - and in turn - retain revenue and profit inside your store. Click on the button to learn more.
Rich Returns
October 1, 2024

New columns in CSV export: updatedAt, productVendor

Improvement
Thanks to our awesome merchants Sam from Astrohaus & Per Arne from Sapatos for the great suggestions! You all know the possibility to export data in a CSV file, as part of our Analytics section. Well, this just got updated! Your CSV export will now have 2 more columns: updatedAt (a column which will identify when a return has been last updated > which means for many merchants when it was marked as resolved) & product vendor (showing the vendor of the returned product).
Rich Returns
October 1, 2024

New feature update! Receive a copy of customer emails 💡

Feature Enhancement
Shout out to Tony from BigTopShirtShop for bringing this up! We think it is super helpful for your customer care team. Namely, you are now able to receive a copy of your customer's email notifications. These notifications can be sent to whichever email address you have filled in your settings. You can find this by heading over to your Email Settings -> Staff -> Copy of customer notifications.
Rich Returns
October 1, 2024

We present to you the Onboarding Series! 🎬

Announcement
Why is this helpful to me? If you are new to Rich Returns, you can now share the relevant section from the Onboarding Series directly with your teammates or employees in different departments to get them set up quickly for their intended position within the returns process (e.g. Product Manager, Customer Support Staff, Finance Department, etc). Click the link to learn more.
Rich Returns
October 1, 2024

You Can Now Shuffle The Return Reasons!

Improvement
Yes, that's right. You can now randomize the order of return reasons on the returns portal for your customers. Why is this useful? Because it helps in combating selection bias from customers who select the same reason for each item in the return, thus degrading the accuracy of your data. Accurate returns data helps your business improve products and business decisions. This new feature can be enabled on all plans when heading over from your Dashboard 👉🏻 Return Settings 👉🏻 General.
Rich Returns
October 1, 2024

What's new? Add a Favicon 🤩

Improvement
You can now upload a Favicon for your returns portal! How cool is that? Head over from your Dashboard 👉🏻 Brand Settings 👉🏻 Favicon. Optimal dimensions are 16x16 pixels but your favicon can also be displayed in 32x32.
Rich Returns
October 1, 2024

Exclude same-size variants from Variant Exchanges

Improvement
In this week's update, we present a cute, minor update. We listened to your feedback and included a helpful option to exclude same-size variants. Same-size variants are included in Variant Exchanges by default. To exclude them, simply tick off the following box.
Rich Returns
October 1, 2024

Introducing Multi-Language Return Reasons

New Feature
We're here to make it even better with some exciting news. Based on long-term feedback and lengthy discussions with our customers, we're presenting a feature that's been in the workshop for some time. Introducing Multi-Language Return Reasons!
Rich Returns
October 1, 2024

Introducing: Multi-Language Emails ✉️

Feature Enhancement
Without further ado, we'd like to present to you the Multi-Language feature. Your voices were heard, and your feedback was written. Use this feature to your advantage and gain the trust of your customers from all around the world. Create templates in multiple languages and send them to your customers based on their browser language.
Rich Returns
October 1, 2024

New feature: Percentage-Based Restocking Fees

New Feature
We base all our decisions on making you - our customers, successful. The Percentage-Based Restocking Fees got a lot of votes, so that's what's coming up next. Enter the percentage of the order, and let us calculate the rest. The cool thing is that you can combine this with Advanced Rules and calculate a fee percentage only in specific scenarios. Your policy includes or excludes tax when calculating restocking fees? No worries. You can choose either. You can find the latest upgrade when heading over to the General section in your Return settings.
Rich Returns
October 1, 2024

Update: Choose the Inventory for Variant Exchanges

Feature Enhancement
We know our customers have multiple inventory locations, and sometimes there's a specific inventory you'd like to choose from when doing exchanges; you can now choose the inventory you'd like Rich Returns to choose from when displaying variants to your customers. You can find the new feature (of course, you need to have Variant Exchanges included in your subscription) in the Return settings -> Exchanges -> Variant Exchanges -> Enable Variant Exchanges with locations -> Choose a location in the dropdown menu.
Rich Returns
October 1, 2024

Manage multiple return addresses easily!

New Feature
Adding multiple return addresses has been officially launched. You ask, we deliver! With this brand-new feature, you can add multiple addresses for your different stores or inventory locations. Head to Return Settings -> General -> Multiple addresses and try this feature out. We're excited to hear your thoughts.
Rich Returns
October 1, 2024

Allow multiple returns on your orders!

New Feature
Why would I need this? Well, some items have a warranty. Enabling this option will allow customers to request a return each time the warranty comes into effect. Can I use this to re-submit a return? Absolutely! That's the perfect use case too. Combine features and allow greater flexibility to your customers. Where can I find this? It's located inside the Return Settings -> General -> Allow Multiple Returns.
Rich Returns
October 1, 2024

Exchanges for a different item? Yes!

New Feature
We are super excited to roll out yet another big feature! Exchanging for a different item is now possible with our Collection Exchanges. It has never been easier to let customers do exchanges. Here is a quick overview of the new feature. Collection Exchanges are available to merchants on our Plus Plan.
Rich Returns
October 1, 2024

Unroll the red carpet: Auto-Refunds are here!

New Feature
This feature has been requested a lot, and it’s finally here. We are thrilled to introduce the Auto-Refund feature! That's right. A highly-requested feature is now live, and it's available for everyone. Process refunds from the comfort of your Rich Returns dashboard. Want automation? Allow refunds to be automatically processed as soon as the return is accepted. Want more automation? Combine refunds with Advanced Rules and automatically accept, process, and issue refunds to your customers. All of this and more thanks to our new feature. Where can you find it? Head over to Return settings -> General -> Enable Auto-Refund.
Rich Returns
October 1, 2024