Feature Releases

Handling product returns can often lead to lost revenue and diminished customer loyalty. To help merchants transform this challenge into an opportunity, we introduced the Store Credit feature.

We now integrate with the Shop app, meaning customers can easily start returns directly within the app, making the process smoother for shoppers and easier to manage for merchants.

At Rich Returns, we've simplified the process for merchants to personalize their return portals, with automated custom domain setup, it's now quicker and easier than ever - just a few simple steps to make it your own!

We’ve made tracking return reasons across platforms much easier. ‍Now, the default return reasons in Rich Returns are automatically synced with Shopify!

We’ve resolved an issue where auto-tracking wasn’t updating the return status based on carrier updates. 

We’ve resolved an issue that was preventing some designated email addresses from receiving reports. 

We've addressed a bug that was preventing merchants from searching customer records using full names.

We’ve updated the Rich Returns dashboard to improve your experience!

We’re excited to introduce a direct integration with AusPost!

We’ve added a direct integration with Canada Post!

Merchants can now pause and resume their subscription with Rich Returns anytime, allowing adjustments that align with business needs.

We’ve added a new Journey column to the Returns Dashboard, making it easier to track your return shipments in real time.

You can now reserve inventory based on specific conditions, keeping your most popular items in stock when it counts!

Rich Returns now gives you the flexibility to offer your customers a choice between Convenience and Regular return options!

We are excited to announce the addition of a new status—In Transit—to the range of return statuses available in Rich Returns.

Dive deeper into your returns process with our latest enhancement to the Rich Returns platform—Customer Notes integrated within Advanced Rules! This allows you to tailor the customer return journey more precisely than ever before.

We’re excited to announce a significant enhancement to the Rich Returns dashboard—comprehensive sorting options for all columns!

Rich Returns now offers a direct integration with UPS, allowing merchants to generate return labels within the platform. This new feature streamlines the returns process, reduces costs, and enhances control, eliminating the need for third-party services

The latest enhancement to Customer Notes offers merchants flexible settings to customize optionality and titles. Plus, the new Additional Questions section under Customer Notes allows you to gain deeper insights through various answer formats, accommodating a wide range of feedback, reviews, or preferences.

Rich Return’s new Customer Incentive feature enables merchants to incentivize customers to select store credits and exchanges over refunds, boosting revenue, increasing profits, as well as helping to build up a loyal customer base.

We are happy to announce to you our brand new Gorgias Integration. Now it is easier to reach your customers with our fresh new feature, straight out of the oven here at the Clearer.io HQ. You can find available integrations in Account -> Integrations. To activate your integration now, click the button and learn more!

We all love to see it - analytics are a crucial part of every business. We've included more information to provide deeper insights into your returns.

A highly-requested feature is now available for you, and we're happy to be sharing it. Bring your customers closer with your custom email and SMS notifications. We're informing Klaviyo every time your customers create a return - or every time you update that specific return. This opens up a world of possibilities - and a world in which you and your customers are closer than ever. Use metrics an inform your customers of every step of their return - and in turn - retain revenue and profit inside your store. Click on the button to learn more.

Thanks to our awesome merchants Sam from Astrohaus & Per Arne from Sapatos for the great suggestions! You all know the possibility to export data in a CSV file, as part of our Analytics section. Well, this just got updated! Your CSV export will now have 2 more columns: updatedAt (a column which will identify when a return has been last updated > which means for many merchants when it was marked as resolved) & product vendor (showing the vendor of the returned product).

Shout out to Tony from BigTopShirtShop for bringing this up! We think it is super helpful for your customer care team. Namely, you are now able to receive a copy of your customer's email notifications. These notifications can be sent to whichever email address you have filled in your settings. You can find this by heading over to your Email Settings -> Staff -> Copy of customer notifications.

Why is this helpful to me? If you are new to Rich Returns, you can now share the relevant section from the Onboarding Series directly with your teammates or employees in different departments to get them set up quickly for their intended position within the returns process (e.g. Product Manager, Customer Support Staff, Finance Department, etc). Click the link to learn more.

Yes, that's right. You can now randomize the order of return reasons on the returns portal for your customers. Why is this useful? Because it helps in combating selection bias from customers who select the same reason for each item in the return, thus degrading the accuracy of your data. Accurate returns data helps your business improve products and business decisions. This new feature can be enabled on all plans when heading over from your Dashboard 👉🏻 Return Settings 👉🏻 General.

You can now upload a Favicon for your returns portal! How cool is that? Head over from your Dashboard 👉🏻 Brand Settings 👉🏻 Favicon. Optimal dimensions are 16x16 pixels but your favicon can also be displayed in 32x32.

In this week's update, we present a cute, minor update. We listened to your feedback and included a helpful option to exclude same-size variants. Same-size variants are included in Variant Exchanges by default. To exclude them, simply tick off the following box.

We're here to make it even better with some exciting news. Based on long-term feedback and lengthy discussions with our customers, we're presenting a feature that's been in the workshop for some time. Introducing Multi-Language Return Reasons!

Without further ado, we'd like to present to you the Multi-Language feature. Your voices were heard, and your feedback was written. Use this feature to your advantage and gain the trust of your customers from all around the world. Create templates in multiple languages and send them to your customers based on their browser language.

Why would I need this? Well, some items have a warranty. Enabling this option will allow customers to request a return each time the warranty comes into effect. Can I use this to re-submit a return? Absolutely! That's the perfect use case too. Combine features and allow greater flexibility to your customers. Where can I find this? It's located inside the Return Settings -> General -> Allow Multiple Returns.

Adding multiple return addresses has been officially launched. You ask, we deliver! With this brand-new feature, you can add multiple addresses for your different stores or inventory locations. Head to Return Settings -> General -> Multiple addresses and try this feature out. We're excited to hear your thoughts.

We know our customers have multiple inventory locations, and sometimes there's a specific inventory you'd like to choose from when doing exchanges; you can now choose the inventory you'd like Rich Returns to choose from when displaying variants to your customers. You can find the new feature (of course, you need to have Variant Exchanges included in your subscription) in the Return settings -> Exchanges -> Variant Exchanges -> Enable Variant Exchanges with locations -> Choose a location in the dropdown menu.

We base all our decisions on making you - our customers, successful. The Percentage-Based Restocking Fees got a lot of votes, so that's what's coming up next. Enter the percentage of the order, and let us calculate the rest. The cool thing is that you can combine this with Advanced Rules and calculate a fee percentage only in specific scenarios. Your policy includes or excludes tax when calculating restocking fees? No worries. You can choose either. You can find the latest upgrade when heading over to the General section in your Return settings.

We are super excited to roll out yet another big feature! Exchanging for a different item is now possible with our Collection Exchanges. It has never been easier to let customers do exchanges. Here is a quick overview of the new feature. Collection Exchanges are available to merchants on our Plus Plan.

This feature has been requested a lot, and it’s finally here. We are thrilled to introduce the Auto-Refund feature! That's right. A highly-requested feature is now live, and it's available for everyone. Process refunds from the comfort of your Rich Returns dashboard. Want automation? Allow refunds to be automatically processed as soon as the return is accepted. Want more automation? Combine refunds with Advanced Rules and automatically accept, process, and issue refunds to your customers. All of this and more thanks to our new feature. Where can you find it? Head over to Return settings -> General -> Enable Auto-Refund.