Feature Releases

Shout out to Tony from BigTopShirtShop for bringing this up! We think it is super helpful for your customer care team. Namely, you are now able to receive a copy of your customer's email notifications. These notifications can be sent to whichever email address you have filled in your settings. You can find this by heading over to your Email Settings -> Staff -> Copy of customer notifications.

Why is this helpful to me? If you are new to Rich Returns, you can now share the relevant section from the Onboarding Series directly with your teammates or employees in different departments to get them set up quickly for their intended position within the returns process (e.g. Product Manager, Customer Support Staff, Finance Department, etc). Click the link to learn more.

Yes, that's right. You can now randomize the order of return reasons on the returns portal for your customers. Why is this useful? Because it helps in combating selection bias from customers who select the same reason for each item in the return, thus degrading the accuracy of your data. Accurate returns data helps your business improve products and business decisions. This new feature can be enabled on all plans when heading over from your Dashboard 👉🏻 Return Settings 👉🏻 General.

You can now upload a Favicon for your returns portal! How cool is that? Head over from your Dashboard 👉🏻 Brand Settings 👉🏻 Favicon. Optimal dimensions are 16x16 pixels but your favicon can also be displayed in 32x32.

In this week's update, we present a cute, minor update. We listened to your feedback and included a helpful option to exclude same-size variants. Same-size variants are included in Variant Exchanges by default. To exclude them, simply tick off the following box.

We're here to make it even better with some exciting news. Based on long-term feedback and lengthy discussions with our customers, we're presenting a feature that's been in the workshop for some time. Introducing Multi-Language Return Reasons!

Without further ado, we'd like to present to you the Multi-Language feature. Your voices were heard, and your feedback was written. Use this feature to your advantage and gain the trust of your customers from all around the world. Create templates in multiple languages and send them to your customers based on their browser language.

We know our customers have multiple inventory locations, and sometimes there's a specific inventory you'd like to choose from when doing exchanges; you can now choose the inventory you'd like Rich Returns to choose from when displaying variants to your customers. You can find the new feature (of course, you need to have Variant Exchanges included in your subscription) in the Return settings -> Exchanges -> Variant Exchanges -> Enable Variant Exchanges with locations -> Choose a location in the dropdown menu.

Adding multiple return addresses has been officially launched. You ask, we deliver! With this brand-new feature, you can add multiple addresses for your different stores or inventory locations. Head to Return Settings -> General -> Multiple addresses and try this feature out. We're excited to hear your thoughts.

Why would I need this? Well, some items have a warranty. Enabling this option will allow customers to request a return each time the warranty comes into effect. Can I use this to re-submit a return? Absolutely! That's the perfect use case too. Combine features and allow greater flexibility to your customers. Where can I find this? It's located inside the Return Settings -> General -> Allow Multiple Returns.

We base all our decisions on making you - our customers, successful. The Percentage-Based Restocking Fees got a lot of votes, so that's what's coming up next. Enter the percentage of the order, and let us calculate the rest. The cool thing is that you can combine this with Advanced Rules and calculate a fee percentage only in specific scenarios. Your policy includes or excludes tax when calculating restocking fees? No worries. You can choose either. You can find the latest upgrade when heading over to the General section in your Return settings.

We are super excited to roll out yet another big feature! Exchanging for a different item is now possible with our Collection Exchanges. It has never been easier to let customers do exchanges. Here is a quick overview of the new feature. Collection Exchanges are available to merchants on our Plus Plan.

This feature has been requested a lot, and it’s finally here. We are thrilled to introduce the Auto-Refund feature! That's right. A highly-requested feature is now live, and it's available for everyone. Process refunds from the comfort of your Rich Returns dashboard. Want automation? Allow refunds to be automatically processed as soon as the return is accepted. Want more automation? Combine refunds with Advanced Rules and automatically accept, process, and issue refunds to your customers. All of this and more thanks to our new feature. Where can you find it? Head over to Return settings -> General -> Enable Auto-Refund.